1. The warranty time is 2 years from the day of receiving goods day.
a. During the 2 years warranty time, free of replacement or maintenance because of the quality problem .For example, not in accordance with the specification stated , or the approved completion photo or defect in quality, materials, and workmanship. what's more, warranty period of specimens extended equivalent to the period of repair or replacement. Except factors created by men and force majeure.
b.same quality problem in same specimens appears three times during the warranty time, while the vendor will replace it by new one free of charge.
2 After 2 years warranty, only charge a cost of maintenance and replacement(including the material fee and travel expense to your site maintenance).
3.Solution will be provided in one hour after receiving the telephone systems to repair onesite services in 48 hours if necessary(material fee and travel expense to your site maintenance buyer respobsible)
4.Telephone visit to get feedback from university to check whether problem or not at fixed period, Provide the satisfying services to make the plastinated specimens in good condition.
5.Free of charge training basic knowledge of maintenance and care for plastinated specimens.Ctravel expense to your site maintenance buyer respobsible)
After the goods is arrived the specified location, Professional technicians will be responsible for guidelines and training. Bellow:
1) Performance specification of products.
2) Products composition and ways connection
3) Products operation.
4) Common abnormalities, Check and solution.
5) Proper care and storage methods.
We won't stop teaching you until your people know how to care
We also provide the one set of operation and service manuals related to products and equipment.All the services is very important
We just list some these simple words i think only see and then you can know us.